AI unmasked: How a chatbot is different from a voice bot

Nicole Sky

Sep 18, 2019

The main difference is in the linguistic complexity.

People express themselves differently when they speak compared to when they type. When we speak we use more sentences and we make our sentences longer.

As a result a voice bot needs to have better AI compared to a chatbot, in order to handle a conversation and deliver the same customer experience.

If your business model allows it, is better to start with a chatbot and add a voice bot on top of it.

This way you can gradually increase the complexity of your AI without compromising on your customer experience.

WHY LONG-TERM SUCCESS OF YOUR BUSINESS DEPENDS ON CONVERSATIONAL AInmodes.com

One of the most central causes of missed growth opportunities and overspending is a failure on the part of businesses to create strategies that are tailored to the intent of the consumer. Recognizing and harnessing visitor intent brings increased engagement with relevant messages and calls to action.

Once a business identifies purchase intenders it can create content that aligns with their needs and desires in order to increase the likelihood of conversion. Consequently it can pick up on pre-sale signals from visitors in the research phase and drive lead-nurturing initiatives accordingly. The ability to identify this spectrum of visitor intent is key to creating relevant engagement campaigns that drive sales.

nmodes has been at the forefront of delivering consumer intent to businesses.

We sort the intents based on conversation topics, called ‘streams’.

Here is a stream of people looking for a hotel:

A stream of people who are getting married:

A stream of people thinking of going on a cruise:

AI unmasked: How a chatbot is different from a voice bot

Intent-driven Data Critical for Sales Growth

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