Conversational AI is the use of speech-based assistants (such as chatbots, voicebots) in order to create an easier and more user-friendly experience for the customers.
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AI unmasked: What is conversational AI
Nicole Sky
Jul 11, 2019
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AI unmasked: Why long-term success of your business depends on conversational AI
For a business to grow successfully, it needs to scale its sales, customer service, marketing.
The only sustainable way to do this is to introduce an automated sales and customer experience service.
Conversational AI is the single available method to automate customer experience without reducing the quality of service. It comes in a variety of forms such as a chatbot, voice bot, virtual assistant, cognitive agent. They all share the scaling ability and the ability to deliver human-level quality of conversations.