Conversational AI is the use of speech-based assistants (such as chatbots, voicebots) in order to create an easier and more user-friendly experience for the customers.
Jul
AI unmasked: What is conversational AI
Nicole Sky
Jul 11, 2019
Interested in reading more? Check out our other blogs:
Intent-driven Data Critical for Sales Growth
One of the most central causes of missed growth opportunities and overspending is a failure on the part of businesses to create strategies that are tailored to the intent of the consumer. Recognizing and harnessing visitor intent brings increased engagement with relevant messages and calls to action.
Once a business identifies purchase intenders it can create content that aligns with their needs and desires in order to increase the likelihood of conversion. Consequently it can pick up on pre-sale signals from visitors in the research phase and drive lead-nurturing initiatives accordingly. The ability to identify this spectrum of visitor intent is key to creating relevant engagement campaigns that drive sales.
nmodes has been at the forefront of delivering consumer intent to businesses.
We sort the intents based on conversation topics, called ‘streams’.
Here is a stream of people looking for a hotel:
A stream of people who are getting married:
A stream of people thinking of going on a cruise:
