AI unmasked: What is conversational AI

Social media generates a vast amount of data. There are 500 million daily messages on Twitter alone. Still more data on Facebook, Google+, LinkedIn and other social networks. Some of this data is useful to businesses, in fact, it is extremely useful.

A business can use social data to generate actionable insights about customers, competitors and their company strategy. Social information empowers departments and teams, and when used correctly, creates a strong sustainable bond between businesses and their customers.

nmodes Intent API helps businesses to execute their social strategy efficiently. Here are the major elements of social strategy Intent API contributes to:

1. Listening. Intent API finds customer intent with any level of granularity. You might want to know who is looking to buy shoes in general, or looking to buy flip-flops in particular, or interested in buying only Nike footware, or interested in buying sneakers in New York region.

2. Sales and marketing.  Intent API understands what stage in the purchase process your customer is in. Intent API tells if a customer is ready to buy, or is in the awareness stage, or considering the purchase but not ready yet, and so on.

3. Social intelligence. Intent API delivers meaningful intents and behavioral information on a large scale and for all verticals. Any insights and topics, as long as somebody is conversing on this topic, are available.

4. Teams and projects. Intent API channels information to the relevant departments within the company. Sales prospects should go to sales department, complaints to customer service, brand conversations to the marketers, and technical issues to tech support.

nmodes is the only platform offering businesses their own AI that represents their brand. Other platforms are one-size-fit-all solutions that make it difficult for businesses to let AI know their sales process, customers, product details. nmodes gives every company an AI assistant that knows their business and grows together with it. 

In addition, nmodes AI is laughingly easy to use - there is no need to be technically savvy because all communication happens in natural language. 

Also, nmodes platform offers data privacy better than any other AI solution. nmodes unique architecture makes us the only conversational AI company that does not own customers' data.