In May 2019, the Collision Conference took place in Toronto for the first time, and we couldn’t miss it! It was a great opportunity to meet amazing people, learn from great companies and showcase our own capabilities.
Attending the first day’s talks at the Collision center stage
AI solutions naturally attract attention
Lots of interest interest in our conversational AI
The main difference is in the linguistic complexity.
People express themselves differently when they speak compared to when they type. When we speak we use more sentences and we make our sentences longer.
As a result a voice bot needs to have better AI compared to a chatbot, in order to handle a conversation and deliver the same customer experience.
If your business model allows it, is better to start with a chatbot and add a voice bot on top of it.
This way you can gradually increase the complexity of your AI without compromising on your customer experience.
