In May 2019, the Collision Conference took place in Toronto for the first time, and we couldn’t miss it! It was a great opportunity to meet amazing people, learn from great companies and showcase our own capabilities.
Attending the first day’s talks at the Collision center stage
AI solutions naturally attract attention
Lots of interest interest in our conversational AI
Many of us get the understanding of artificial intelligence from the film industry. It creates an image of smart, humanized machines that are helpful, efficient and omnipresent. It is true that AI has seen rapid advances in the past several years, to the point that it became an integral part of our everyday life. In real life, however, AI is far away from the level portrayed in sci-fi movies. And yet there are affordable AI tools and solutions that can make a significant impact on your business.
Here are three main reasons why a company, especially if it is a B2C company, should consider integrating AI into their business process.
AI makes your sales process scalable
AI solution dealing with your prospects and customers works 24/7 without sick days, holidays and breaks. It can handle any level of traffic, incoming inquiries and conversations. It does not need to be trained. It does not have personal issues or bad days. It is always polite and uses professional jargon. It is fast.
AI creates better user experience
Some might find it surprising but this is only because they have experienced low quality AI solutions. A professional AI solution makes customer experience better primarily because it delivers the results with a minimum of fuss and maximum efficiency. A good AI eliminates bureaucracy, makes customer experience speedy and seamless, and that’s what consumers are looking for today.
AI offers sustainability
Adding AI to your business model creates long-term sustainability for the business. It allows your business to grow while controlling, or even minimising the costs. More importantly, it ensures that the business remains competitive in providing the level of customer service consumers became accustomed to. Lastly, it creates platform for future technical improvements and integrations which, without a doubt, will be based on Artificial Intelligence components.
A huge number of travel related conversations is happening every day on social networks.
Based on nmodes Twitter data (averaged over 1.5 years of observations) there is
- 1 conversation every 15 minutes in which people notify that they are going to NYC;
- 1 conversation every 43 minutes in which people from the USA express intent to go to Europe;
- 1 conversation every 4 minutes with interest or intent to go on vacation;
- 1 conversation every 3 hours in which people are asking for hotel recommendations.
And this is just a tip of the iceberg.
(nmodes currently has 70+ travel-related topics and intents, and growing.)
For travel companies all these are qualified leads, potential customers, and attentive audience.
Reaching out to these potential customers results in a positive consumer experience, brand recognition, and, yes, sales!