WHY ALL CONVERSATIONAL AI SOLUTIONS ARE CURRENTLY CUSTOM MADE

sasha uritsky

Jun 14, 2018

All quality conversational AI solutions such as chatbots, voice bots, virtual assistants are customized. The reason is because conversational AI solutions have a component called AI training that has to be individually tailored to the needs of each business. Currently AI industry does not have a suitable solution to automate this component.

There are, of course, easy-to-use, scalable products such as Chatfuel, ManyChat and others, but they do not provide sufficient quality and therefore do not add value to the professional sales or customer service process.

The next generation of conversational AI solutions will be scalable, while capable of delivering the level of quality required by businesses and professional organizations. nmodes is among a limited number of AI companies, with sufficient level of technological knowledge and deep enough understanding of underlying linguistic processes. working on delivering this kind of solution to the market as quickly as possible. In the meantime, customizable AI solutions, with personalized AI training component, is industry's best option.

Interested in reading more? Check out our other blogs:

WHAT IS AI TRAINING

AI training is a critical part of conversational AI solutions, a part that makes AI software different from any kind of software previously created.
AI training is not coding.
Unlike all other existing software which is fully coded.

Let us consider a simple example:
We create chatbots for two companies, one company is selling shoes, another is selling cars. From the software standpoint it is one chatbot solution running as an online service accessed remotely or a program available locally. In both cases they are two identical instances of the same software (one instance for the shoes company, another for the cars company).
Yet, for the first company the chatbot is supposed to talk about flip-flops, summer shoes, high heels and so on. For the second company, however, the chatbot is not expected to know any of that. Instead, the chatbot should be able to support conversations about car brands, car models, should know how to tell Toyota Camry from Toyota Corolla, etc. This shoes and cars knowledge is not programmable. It is trainable. It is not coded, instead it is a part of language processing capability that AI solutions like chatbots have. And herein lies the major differentiation and advantage of the AI solutions compared to traditional software.

How to train AI?
There are several ways to do it. Sometimes AI system can train itself, improve its linguistic ability over time. It also can be trained by professional linguists. And in some cases, by the users. The latter is the desirable scenario because businesses know better than anybody else what they want their chatbot to talk about.
It is not easy, given the existing state of AI technology, and usually requires a high level of technical knowledge. You may have heard mentions of intents and entities in chatbot discussions. These are examples of linguistic elements AI training is currently based on.
Without proper understanding of what these linguistic elements are and how language acquisition process works in existing AI systems it is better to leave AI training to professional linguists.

Lessons for Businesses from Brazil’s World Cup Disaster

1. Mental, or psychological, state of your team is important: you can put so much pressure on people before they crack. Brazil players didn’t become unqualified professionals overnight. They failed because they were overwhelmed by their country’s expectations, distorted sense of history, and the right to win considered divine. They were too emotionally charged, not in the proper state of mind to compete. So better keep calm, relaxed atmosphere in your team even before launch, or important deadline.

2. Manage customer expectations. Brazil were ramping them up unreasonably. Aggressive messages like the 6^th[title] is coming, statements by their coach about two more steps to heaven massively backfired by creating an unhealthy emotional frenzy in the society, which in return influenced the players (see 1.)

3. Logic, organization is the key to successful execution. Germany are not a great team. But they are very well organized. They had a detailed game-plan where every team member knew his task and several different scenarios where prepared. They were able to adjust when the situation on the field changed to squeeze maximum advantage. Sounds simple? That’s because it is.