WHY ALL CONVERSATIONAL AI SOLUTIONS ARE CURRENTLY CUSTOM MADE

sasha uritsky

Jun 14, 2018

All quality conversational AI solutions such as chatbots, voice bots, virtual assistants are customized. The reason is because conversational AI solutions have a component called AI training that has to be individually tailored to the needs of each business. Currently AI industry does not have a suitable solution to automate this component.

There are, of course, easy-to-use, scalable products such as Chatfuel, ManyChat and others, but they do not provide sufficient quality and therefore do not add value to the professional sales or customer service process.

The next generation of conversational AI solutions will be scalable, while capable of delivering the level of quality required by businesses and professional organizations. nmodes is among a limited number of AI companies, with sufficient level of technological knowledge and deep enough understanding of underlying linguistic processes. working on delivering this kind of solution to the market as quickly as possible. In the meantime, customizable AI solutions, with personalized AI training component, is industry's best option.

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AI unmasked: Have chatbots failed?

It is becoming increasingly popular to say that chatbots have failed and are overhyped.

While it is true that in many cases expectations from chatbots significantly exceed the results on the ground, the anticipation of chatbots’ demise are somewhat premature.

One of the main problems for chatbots is that the market is inundated with low quality solution providers who deliver low quality results. This happened because conversational AI seems to have low entry barriers. Unlike other recent technological darlings such as space technology or renewable energy, conversational AI is purely software and therefore does not require vast sums of initial investment.

What this approach is missing however, is that conversational AI, in addition to being a software, also requires an accurate understanding of how language works. And there is a limited number of people in the world that do have such understanding.

When conversational AI is delivered by AI experts who understand the way human language works, the results are good and convincing, just as how you would expect them to be.

Suffering from unsatisfactory product quality is a common problem for many new and emerging industries. The rules of the market dictate that most of the low quality players will eventually disappear. Poorly created chatbots will therefore not be around for too long.

See how a chatbot will help your businessnmodes.com

What Is Conversational AI

Conversational Artificial Intelligence solutions can communicate with people in their natural languages. The interactions happen via speech or text – our most common forms of interaction.

The most popular example of a conversational AI solution is chatbot.

The chatbot popularity began in 2016 with Facebook’s announcement of a developer-friendly platform to build chatbots on Facebook messenger. Soon, chatbots became the buzz of the technological community and spread across various industries. As a next step, toolkits that helped build a bot in five minutes grew popular, companies raced to the market with new bot announcements and the world woke up to a new chatbot-based reality.

A well developed conversational AI chatbot is able to interact on a near-human level. If we think about it, most companies’ customer service and sales centers deal with a core of 6-12 repeating issues. conversational AI software allows companies to develop an intelligent response channel that can cover the most common customer interactions.

Another advantage in using Conversational AI is in the marketing and branding domain. Chatbots allow the companies to stay on their message without veering off course . With AI, the scripts are all written and approved in house. Even when the AI system learns, when the appropriate training techniques are implemented, the system will adhere to the required profrssional verbiage.