Aug

AI unmasked: How is nmodes different



nmodes is the only platform offering businesses their own AI that represents their brand. Other platforms are one-size-fit-all solutions that make it difficult for businesses to let AI know their sales process, customers, product details. nmodes gives every company an AI assistant that knows their business and grows together with it. 

In addition, nmodes AI is laughingly easy to use - there is no need to be technically savvy because all communication happens in natural language. 

Also, nmodes platform offers data privacy better than any other AI solution. nmodes unique architecture makes us the only conversational AI company that does not own customers' data.  

 
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nmodes Introduces Arabic language support for Advanced AI Solutions

nmodes recently introduced new feature for our family of Advanced AI solutions – Arabic language support. 

nmodes provides conversational AI solutions to address the needs of customers around the world. We deliver chatbots, integrated AI solutions, omni-channel AI systems and more. Our solutions are professional, efficient, scalable. 

We believe this is the beginning in the marketplace for advanced conversational AI solutions that help improve and scale current sales and customer service business process. With Arabic support, we’re creating new opportunities for an important, fast-growing market segment.

Additional native language support is an integral part of our strategy of bringing a full spectrum solution to the AI market.  We continue to define new solutions, add new languages to enable businesses and organizations around the world more easily benefit from the advantages of  using solutions powered by advanced AI technology.

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Top 5 Reasons to Use Artificial Intelligence Chat in Your Contact Center

1. Zero Wait Times

Do you suffer from long chat queues? How about any chat queues? Can you imagine a world where your customers are either immediately engaged in a proactive chat, or can easily decide to engage in a on-demand chat and get immediate service, no matter how busy your contact center is? Well, that day is today. With AI chat integrated into your contact center customers can be served immediately with no additional agent resources required. Now you can change your focus from calculating the time before a chat session starts to hcounting the number of chat sessions escalated to a live agent (We’ll give you a hint: It’s a lot less with Chat AI).

2. The High Efficiency Rate

The average chat session is completed in 42 seconds. With most questions being answered in just a few short seconds (Unless you’re Zappos, of course), Chat AI can quickly and effectively address most problems today, without having to engage a live agent. The savings in time and abandonment rate combined with the increased customer satisfaction, not only reduces costs, but delivers a measureable improvement in performance and customer perception.

3. It Really Understands Language

True Artificial Intelligence is not the robotic, sometimes irrelevant interaction of yesterday.  Answers are more personalized, relevant, and complemented by the newly acquired ability to access multiple data sources to deliver the best possible responses to inquiries. The technology “learns” the longer it is deployed, as a result customer  experiences improve with time without the need for additional investments in technology, people, or processes.

4. No such thing as a “Sick Day”

AI doesn’t sleep, it doesn’t get sick, you don’t need to train it, and it’ll never quit in the middle of a seasonal rush. You don’t even need to give it lunch, breaks, or let it go to the bathroom. Imagine how easy Workforce Management becomes when all you’re doing is flipping a switch. Scheduling becomes less and less of an issue over time, as the application continues to learn, making your investment more valuable over time.

5. 24x7x365

Imagine the increase in sales volume and support cases your business could handle if you’re able to offer 24x7x365 chat. And cart abandonment plummets when customers are offered chat. Today Chat AI can answer anywhere from 70-90% of customer inquiries meaning that only the most verbose requests require a human, and at an operational cost that is often 4 times less than the cost of staffing a contact center.

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