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Our company (www.nmodes.com) is a bit like Croatia (#WorldCup): Everybody pay attention to other teams with shiny and glitzy products. But we work our hearts out, deliver quality results, humbly and respectfully advance forward. And at the end of the day we are winning. 20+ customers, full trust and glowing testimonials from customers, 200% growth in the last year. All is achieved completely organically.

The main difference is in the linguistic complexity. 

People express themselves differently when they speak compared to when they type. When we speak we use more sentences and we make our sentences longer. 

As a result a voice bot needs to have better AI compared to a chatbot, in order to handle a conversation and deliver the same customer experience. 

If your business model allows it, is better to start with a chatbot and add a voice bot on top of it.

This way you can gradually increase the complexity of your AI without compromising on your customer experience.