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Helping citizens by scaling up healthcare services with the help of nmodes AI.

Supporting a Customer Journey in HealthcareSSIVIX LAB is a health tech company focusing on enabling a digital health community that is more accessible and affordable than hospitals and clinics. The critical part of the SSIVIX customer journey is to introduce their array of professional services. SSIVIX recognizes that they need to deliver convenient and intuitive ways to help their clients learn more about SSIVIX’s offerings, and to connect the customer experience with their sales organization in a seamless and scalable way.

nmodes AI in Healthcarenmodes AI was trained to support multiple SSIVIX scenarios, such as the concerns brought on by the COVID-19 pandemic. nmodes AI was able to learn about the complexity of the healthcare environment, and was also able to understand what it could bring to SSIVIX’s clients.

Scaling Medical Servicesnmodes AI enabled SSIVIX LAB to accelerate conversations with their clients

5,500conversations over the course of one month

92-96%overall engagement

Triple-digitincrease in bookings

1 secondaverage response times

In the first three months, nmodes AI learned to support the following topics:

COVID-19 symptoms and preventive measures

COVID-19 vaccine protocol, availability, and location

Protection from COVID-19

Doctor appointment and office location

Access to emergency rooms

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