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Disrupting the laundromat industry by caring for customers online with nmodes AI.
Using a Conversational AI to Deliver Scalable Customer ServiceLoopie Laundry is laundry and cleaning company providing laundromat services across the US. As business grows, the need for quality customer support also grows. NMODES AI was deployed to deliver online customer service for Loopie.
nmodes AI learned Loopie’s business details and continued to self-learn from customer conversations.On the third month, nmodes took care of 71% of Loopie’s customer service.
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User Engagement Growthnmodes AI enabled Loopie to accelerate conversations with users
5,500conversations over the course of one month
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1 secondaverage response times
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Triple-digitincrease in bookings
nmodes is supporting a growing number of customer related services and conversations
Onboarding

Services

  • Onboarding
  • Location services
    • Customer Service

    Services

  • Customer ticketing system
  • Appointment scheduling
  • Technical support
  • Delivery tracking
    • Sales & Marketing

    Services

  • Product pricing
  • Payments
  • Lead generation
    • Recycling

    Services

  • Smart Waste Bot
  • Environmental gamification
    • DOWNLOAD CASE STUDY