The company’s marketing strategy emphasizes the importance of providing
real-time support to veterinary professionals in the field. The difficulty, due to
the nature of this industry, is in the ability to deliver round the clock service.
With the help of nmodes’ chatbot, Hamzah has been able to automate the
support process and make it available 24/7. The quality of the basic service
went up, allowing Hamzah’s team to concentrate on adding new high-end
features to their value proposition. The flexible nature of nmodes’ solution
means that the users now were able to get support on a variety of topics,
including drug availability, terminology, veterinary advice, latest news in the
veterinary space and much more.