What would you do if you needed to create real-timeonline engagement with your customer base?
The VBD business has been growing rapidly and, with ready-made access to every veterinary surgeon in the UK through their proprietary database, online expansion was the logical next step.

For VBD’s marketing manager Hamzah Malik, the priority was to increase engagement and improve the lead qualification process through the use of an online automated conversation solution
He found a successful solution in the
chatbot provided by nmodes.
Nmodes carefully went through VBD’s business requirements and designed a unique conversational flow specifically tailored to the needs of the veterinary community. Nmodes created and trained the chatbot, and launched it on the Vet Times mobile app shortly after.
Why nmodes’ solution was a better fit for VBD:
1
Ability to train AI on a linguistic
domain specific to the business
(veterinary domain).
2
Easy to use dashboard
that does not require any
technical knowledge.
3
Fast implementation
and reliable support.
The company’s marketing strategy emphasizes the importance of providing real-time support to veterinary professionals in the field. The difficulty, due to the nature of this industry, is in the ability to deliver round the clock service. With the help of nmodes’ chatbot, Hamzah has been able to automate the support process and make it available 24/7. The quality of the basic service went up, allowing Hamzah’s team to concentrate on adding new high-end features to their value proposition. The flexible nature of nmodes’ solution means that the users now were able to get support on a variety of topics, including drug availability, terminology, veterinary advice, latest news in the veterinary space and much more.
Learn more from
nmodes below:
What is
Conversational AI?
How Nmodes
Is Different?
“The nmodes team was tasked with making a veterinary chatbot. I can unreservedly saythatnmodes has delivered beyond expectations, and was an absolute pleasure to work with. The teamis talented, astute, punctual and maintained a sense of professionalism at all times. The nmodesteam turned around work well before deadlines, and I’m thrilled at the final result, which is of avery high caliber. I would highly recommend the team at nmodes for any AI/chatbot product.”
Hamzah Malik
Digital Marketing Manager
Veterinary Business Development Ltd.
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