Jul

Lessons for Businesses from Brazil’s World Cup Disaster

1. Mental, or psychological, state of your team is important: you can put so much pressure on people before they crack. Brazil players didn’t become unqualified professionals overnight. They failed because they were overwhelmed by their country’s expectations, distorted sense of history, and the right to win considered divine. They were too emotionally charged, not in the proper state of mind to compete. So better keep calm, relaxed atmosphere in your team even before launch, or important deadline.

2. Manage customer expectations. Brazil were ramping them up unreasonably. Aggressive messages like the 6th[title] is coming, statements by their coach about two more steps to heaven massively backfired by creating an unhealthy emotional frenzy in the society, which in return influenced the players (see 1.)

3. Logic, organization is the key to successful execution. Germany are not a great team. But they are very well organized. They had a detailed game-plan where every team member knew his task and several different scenarios where prepared. They were able to adjust when the situation on the field changed to squeeze maximum advantage. Sounds simple? That’s because it is. 

Interested in reading more? Check out our other blogs:

AI unmasked: How a chatbot is different from a voice bot




The main difference is in the linguistic complexity. 

People express themselves differently when they speak compared to when they type. When we speak we use more sentences and we make our sentences longer. 

As a result a voice bot needs to have better AI compared to a chatbot, in order to handle a conversation and deliver the same customer experience. 


If your business model allows it, is better to start with a chatbot and add a voice bot on top of it.

This way you can gradually increase the complexity of your AI without compromising on your customer experience. 

 
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Volunteering during social distancing



nmodes is making an effort to assist you during this challenging time. Our team created this online community resource https://nmodes-coronavirus.web.app resource to help during COVID-19 self-isolation. It is powered by nmodes conversational AI.

In case you or your close ones are experiencing symptoms of COVID-19, our self-assessment tool could help to determine if further medical care is needed.

With the self-isolation assessment, you could measure whether your self-isolation procedures are appropriate or not. It is important to maintain self-isolation to protect yourself from getting infected.

If you wish to volunteer and contribute to the community our chatbot will connect you with people who need help. You can contribute either virtually and in-person.

Most importantly if you would like to get help the chatbot will connect you with a volunteer who could assist with your needs.

It is fast and easy - answer quick questions and you are all set. We have volunteers ready to help with all kinds of requests , from grocery shopping and home chores to online tutoring and sharing game time.

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